Policies & Support
Shipping, returns, terms and your privacy rights — all in one place.
Shipping & Payment
Delivery Times
Our processing time is up to 2 business days from payment confirmation. We ship directly from Brazil to your location worldwide.
Estimated delivery after dispatch: 4 to 10 calendar days, depending on your location and local postal services. International shipments may be subject to customs clearance, which can affect delivery timelines.
Shipping Methods
All orders are shipped via tracked international courier. You will receive a tracking number by email as soon as your order is dispatched. Please ensure your email address is entered correctly at checkout, as all shipping updates and tracking information will be sent there.
Payment Methods
We accept payments via credit and debit cards through PayPal and Stripe. Both are secure, encrypted payment platforms that ensure your transactions are processed quickly and safely.
All prices are displayed in the currency shown at checkout. Capim Pimenta is not responsible for currency conversion fees charged by your bank or card provider.
Order Tracking
Order updates are sent to the email address provided at checkout. We recommend checking your email — including spam folders — regularly after placing your order. If you experience any issues with delivery, our team is here to assist.
Customs & Import Duties
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Questions about your order? Contact us at contato@capimpimenta.com — we are always happy to help.
Exchange & Return Policy
Timeframes & How to Request
You have up to 30 days from the date of receipt to request an exchange or return. All requests must be submitted online through our returns portal, indicating your order number and the reason for the request. Our team will review your request and respond within 48 business hours.
Shipping Costs
- First exchange (shipping to us): FREE — we cover return shipping on your first exchange
- Replacement product (to customer): Customer’s responsibility
- Subsequent exchanges: Shipping in both directions is the customer’s responsibility
Defective Products
Defects must be reported within 90 days from receipt. To report a defect, submit a request through our returns portal, select the defective item and upload a clear photo showing the defect. Our team will review within 48 business hours.
For approved defect claims, Capim Pimenta covers return shipping. Once received, inspection is completed within 5 business days. You will receive either a replacement product or a full refund including original shipping.
Eligibility Requirements
- Items must be unused, clean, odor-free and unaltered
- All original packaging, tags and labels must be intact
- Products must be returned with invoice or packing slip
- Prior authorization is required — unauthorized returns will not be accepted
- Request must be made within the specified timeframe
Non-Returnable Items
- Used, opened, soiled or modified products
- Items with removed tags or damaged packaging
- Products returned without prior authorization
- Returns requested after the deadline
Refund Process
Inspection is completed within 5 business days of receiving your return.
- Credit/debit card: Refund credited within 5–10 business days
- Store credit: Option for store credit with a 10% bonus, valid for 6 months
Right to Cancel
You have 7 days from receipt to cancel your purchase without justification. A full refund including original shipping will be issued, provided the product meets return conditions.
Quality Guarantee
All Capim Pimenta products come with a 90-day warranty against manufacturing defects, covering formulation defects, packaging issues, abnormal texture or color changes, and performance not as described — when caused by manufacturing error and not improper use.
Customer support: contato@capimpimenta.com · +55 (71) 99170-8419
Terms & Conditions
Information Collection
By registering or making a purchase, customers voluntarily provide personal data required for contracting, updating or canceling services offered on this site — including purchases in the online store, contacts with customer service, and others. Personal data collected is subject to automated processing and incorporated into electronic records managed by Capim Pimenta Cosméticos Ltda.
Use of Information
Personal information is used to identify the user audience, their profile and purchasing habits; for management, administration and improvement of products and services; for adapting the experience to users’ preferences; and for sending operational and commercial information through traditional and/or electronic means.
Capim Pimenta Commits To
- Promptly correct any changes related to the user’s personal data upon notification
- Never disclose customer email addresses without prior authorization
- Allow users to cancel, at any time, the delivery of newsletters or promotional material
- Not commercialize or disclose customer data for purposes other than site operations
- Maintain confidential the private registration data of users, only disclosing when required by law or court order
Order Cancellation Due to Carrier Loss
Cancellation and refund requests due to order loss by postal services or third-party carriers will be processed within 30 calendar days from opening the request. Refunds will only be issued if the carrier has not delivered the order within this timeframe.
Cookies
Capim Pimenta may occasionally store data files called “cookies” on the user’s device to personalize navigation and improve the browsing experience. Users may disable cookies through their browser settings, though this may affect certain features of the website.
Contact: contato@capimpimenta.com · +55 (71) 99170-8419
Privacy Policy
Capim Pimenta Cosméticos Ltda (“we,” “us,” or “our”) collects personal information about our customers. This notice describes the categories of personal information we collect, the purposes for which we use it, and your rights under applicable privacy laws including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Categories of Personal Information We Collect
- Identifiers — Name, postal address, IP address, email address, account name and similar identifiers
- Commercial Information — Records of products purchased, purchasing history and preferences
- Network Activity — Browsing history on our website and interaction with our advertisements
- Geolocation Data — Approximate location derived from IP address
- Inferences — Profile reflecting preferences, purchasing patterns and customer lifetime value
- Sensitive Information — Account login credentials and payment information processed through encrypted third-party platforms (PayPal, Stripe)
How We Use Your Information
- Operational: Fulfilling orders, customer service, account management and order confirmations
- Marketing: Sending promotional emails and customizing your shopping experience
- Analytics: Understanding how customers use our website and improving our products
- Security: Detecting and preventing fraud, security incidents and illegal activity
Children’s Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at contato@capimpimenta.com.
If you are a California resident, see Your California Privacy Rights (CCPA/CPRA) for the full notice and how to submit a request.
This policy was last updated in 2026. Capim Pimenta reserves the right to update this policy at any time. Continued use of the website after changes constitutes acceptance of the updated policy.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information.
Your Rights
- Right to Know — Request disclosure of the personal information we have collected about you, including the categories, the sources, the purposes and the third parties with whom we share it
- Right to Delete — Request deletion of your personal information, subject to certain exceptions such as completing a transaction or complying with a legal obligation
- Right to Correct — Request correction of inaccurate personal information we maintain about you
- Right to Opt-Out — Opt out of the sale or sharing of your personal information for targeted advertising
- Right to Limit — Limit the use and disclosure of sensitive personal information to what is necessary to provide the goods and services you requested
- Right to Non-Discrimination — We will not deny you goods or services, charge you a different price or provide a different level of quality because you exercised any of these rights
We Do Not Sell Your Personal Information
Capim Pimenta does not sell personal information, and has not sold personal information in the preceding 12 months. We do not knowingly sell or share the personal information of consumers under 16 years of age.
How to Exercise Your Rights
Submit your request by email to contato@capimpimenta.com with the subject line “California Privacy Request”, or by WhatsApp at +55 (71) 99170-8419, Monday to Friday, 9 AM – 6 PM (BRT).
- We will acknowledge receipt of your request within 10 business days
- We will respond substantively within 45 calendar days, extendable once by a further 45 days when reasonably necessary, in which case we will notify you
- We will verify your identity before acting, using the information already associated with your account or order — we do not request additional documents unless verification fails
- There is no charge for these requests
Authorized Agents
You may designate someone to submit a request on your behalf. We will require written permission signed by you and will still verify your identity directly before acting on the request.
This notice was last updated in 2026 and applies to California residents. For the full description of what we collect and why, see the Privacy Policy.
