Timeframes & How to Request
You have up to 30 days from the date of receipt to request an exchange or return. All requests must be submitted online through our returns portal, indicating your order number and the reason for the request. Our team will review your request and respond within 48 business hours.
Shipping Costs
Defective Products
Defects must be reported within 90 days from receipt. To report a defect, submit a request through our returns portal, select the defective item and upload a clear photo showing the defect. Our team will review within 48 business hours.
For approved defect claims, Capim Pimenta covers return shipping. Once received, inspection is completed within 5 business days. You will receive either a replacement product or a full refund including original shipping.
Eligibility Requirements
Non-Returnable Items
Refund Process
Inspection is completed within 5 business days of receiving your return.
Right to Cancel
You have 7 days from receipt to cancel your purchase without justification. A full refund including original shipping will be issued, provided the product meets return conditions.
Quality Guarantee
All Capim Pimenta products come with a 90-day warranty against manufacturing defects, covering formulation defects, packaging issues, abnormal texture or color changes, and performance not as described — when caused by manufacturing error and not improper use.
Customer Support
